FAQs

To help you avoid wait time, below you will find answers to the most common questions we receive.

If your question has not been answered below, or if you have a question that’s specific to your quote or

your order, please feel free to Contact Us and we will respond as soon as possible.

In ORDER NOW page:

You can easily order your personalised plaque in 5 easy steps:

  1. Choose metal type
  2. Choose mounting option
  3. Choose the size, text, design, and extra features for your plaque
  4. Review the details of your order
  5. Done! Your order is being processed and our team will contact you via e-mail within 24 hours with graphic proof of your plaque.

Stainless Steel – The best method for cleaning Stainless Steel is simply good dishwashing soap. Rinse in hot water and dry with a soft cloth or allow to dry naturally. Please do not use any harsh or other chemicals, as we can not guarantee the effect it will have on letter finishes.
Brass cleaning –  Start with hot, soapy water and a microfiber cleaning cloth: Go over all of the surfaces with the cleaning cloth, you can use a clean toothbrush very gently to get into any crevices. Rinse with warm water and dry thoroughly.

For all plaques avoid using metal-bristled brushes, or steel wool; these will scratch the surface of the brass.

We offer different installation options for your plaque.

  1. No Mounting Holes – For framed plaques or a self-adhesive installation.
  2. 2 Mounting Holes – The mounting holes can be placed on the sides of the plaque, or at the top and bottom, depending on the size. This is the recommended option for small plaques.
  3. 4 Mounting Holes – Ideal for larger plaques, will help secure the plaque firmly in place.
  4. Invisible Screws – This option comes with a wooden frame the size of your plaque that will be affixed to the mounting area. An extra half-inch will be added to the edges of the plaque, to allow the edges to be bent over the wood and fixed with screws on the sides.
    This way, the screws will be invisible from a front view, and the plaque will look much thicker, lending it an impressive look that is recommended for wall installations.
  5. Metal post – A single metal post, around 30-40 inches long. The post can hold a sign at a width of up to 10 inches. Recommended for tree and garden signs.

 

All of the installation options are simple and do not require a professional.

 

After submitting the plaque there are no additional charges, the shipping is included in the order process.
The screws for mounting the plaque is included in the package.

We charge 1$ per inch, with a minimum of $100 dollars per order.
You can choose to get a professional design for your plaque for an additional $10
Standard worldwide shipping costs approximately $40.  

No problem at all, just let us know through email, and one of our team members will help you. Please note that changes cannot be made after the plaque has been produced. We will not sent it to production unless we have your full approval for the the design. 

After the design proof is approved by you, the production process takes up to 48 hours, and standard shipping approximately 14 days.
There is an option for express shipping for an additional price.

We will do our best to rush design and production so the plaque is ready for shipping as fast as possible. Delivery is around 14 days but delays can occur. Please order at least 2 weeks in advance to make sure it reaches you on time.

Once we receive your payment, our design team will contact you in the next 24 hours with proof. We will not send it to production until we have your final approval. You can revise as many times as you want. If you have any special requests for the design, please mention it in the order process.

We accept Paypal and credit cards with SSL secure transactions (none of your payment information is saved on our website).

We ship worldwide as long as the address is valid.

Yes, we do bulk orders. Please contact our team at [email protected] and one of our members will reach out to you soon to assist you.

stainless steel
316 stainless steel contains an addition of molybdenum that makes it corrosion resistant. It is specially made to withstand constant exposure to salt and water (so fits rainy/snowy environments). It is also heat-resistant so it can be great for factory environments. Stainless steel is the ideal metal type for all plaques, both for interior or exterior use thanks to its durability and endurance.
The plaque will not be polished with gloss to prevent whatever if the sign is outdoors. for certain orders, it is possible to ask for no paint at all. It can last up to 60+ years depending on the different factors.

Brass 
Brass is an attractive bright-gold color, that is way cheaper than actual gold. It is long-lasting and perfect for all indoor plaques, and can also fit certain outdoor environments (but not as nearly as durable as our stainless steel plaques).
Brass will break down if residing near marine or otherwise salty environments. Salt, in particular, tarnishes brass quickly and must be kept away from brass intended to be kept shiny.

All types of brass plaques that we offer have the same properties and benefits, the choice between them is purely aesthetic.

There is no accurate lifespan for the plaques, but the most durable one is our marine-grade Stainless Steel. In ideal conditions, it can last almost a century. Estimated lifespan 30-60 years.

Brass life expectancy also depends on different conditions but can last more than 20 years.

316 stainless steel will be the ideal options for these different weather conditions due to its excellent corrosion resistance. It can hold up to extreme temperatures and long exposure in wet environments. For more information on this please contact us via [email protected]
If you prefer one of our brass plaques, we will add special gloss to it that will help maintain its quality.

Yes, our metal posts are limited for 10” wide plaques or less. Length of around 40” to 50″. if you want a bigger plate supported with a post we recommend contacting a local metal worker.

Using the best materials and the latest etching technology ensures that your plaque will not fade, crack, or otherwise deteriorate in its quality over time.
However, should you have any issues or if you are unsatisfied with the product, please contact us at [email protected] and we will issue a full refund (minus shipping and handling).

It depends on the size of the plaque, but the weight is around 0.3 ounce (10 grams) per 1 square inch. Generally, plaques will weigh around 1-5 pounds(or 0.5-2 kg), thickness is always 1.5mm, unless requested otherwise. 

Of course, when ordering the plaque you can choose the option of providing your own design file.
File specifications:
– Acceptable file types: PDF, Ai, SVG.
– File details set to – CMYK, 300 PPI.
– Black color only.
– All fonts must be outlined.
– Artboard size of the desired plaque + 2cm edge.
– Please attach picture files separately.

The size of your plaque is determined by you. There are no set standard sizes, but our most commonly ordered size is around 12×17. If you have an image or long text we recommend vertical plaque. If you’re still not sure, you can let us know the approximate size you had in mind based on the wall you want to install the plaque on and we’ll help you determine the best size for you.

We do not produce aluminum plaque any more. This type of metal is not as sustainable and durable as our other plaques. Although it is the cheaper option, we do not recommend getting an aluminum plaque as it won’t last as long as other metals and will show signs of corrosion.

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